It's always difficult when one of our beloved "fur kids" crosses the rainbow bridge—and even harder having to hear well-intentioned acquaintances exclaim, "But it was only a pet!" Luckily, however, there are still people out there who know just how much our four-footed family members mean to us and are willing to show their support—even when that support comes from one of the places you'd least expect. Recently a man named Joseph Inabnet shared an unexpected—and lovely—gesture of sympathy he received from internet pet store Chewy after he lost his dog, Bailey.
After Bailey passed, a heartbroken Inabnet decided to return Bailey's unopened food to Chewy, where he'd purchased.The reply he received from them was far from the usual customer-service impersonal red tape.
Chewy told Inabnet to donate the food and issued him a refund. Inabnet was touched by the response, and assumed that would be the end of it.
A couple of days later, however, he received a package from Chewy. Once he opened a package he found a heartwarming gift – a card and an oil painting of Bailey. The company made sure that Joseph would have a beautiful reminder of his beloved dog."
The card reads: "It's hard to say goodbye to a loved one. They will always be remembered and cherished. With heartfelt sympathy, Pets come into our lives, leave Paw Prints on our hearts and we are forever changed.
We're sending lots of love and positive thoughts. If you ever need anything, we're always here. Warmly, the Chewy Family."
To show his gratitude, Joseph posted the exchange and a snapshot of the oil painting on Facebook. In just a few days his post went viral with over 60k shares and over 100k likes.
The post didn't go unnoticed by Chewy, which wrote a lovely message showing appreciation for their customer.
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